T.J.Maxx Reviews

TJ Maxx at Colesville Rd Silver Spring is the worst store you can visit. Bad customer services, you ask for help and they see you with bad actitud.

I cant get my order delivered no one responds to my complaints, delivery refers to the seller andd the seller to the buyer as a result of my order is not.

My husband is DATING one of your single lady staff. She DOESN'T know Dennis is married. She gets a lunch hour at 2 pm. Please let lakewood to max he is married to me.

The items were shipped with no order label and the items that I ordered were bigger than my actual size. Needed to return and Returns are not free you pay $10.95 for their labels. Ridiculous!
Very disappointed with this service!!!

Tj maxx do no give any veteran's/ police / senior discount. They only give a discount for seniors in one store in Florida's.

The shipping is horrible. They do not communicate about your package being late shipping, its shipped, nothing. It has been two weeks and I haven't heard anything.

Also, I worked for TJ Maxx in SoCAL and it was the worst place to work. They micromanage, pressure you to get people to open their credit card, the employee lounge and bathrooms were filthy. Disgusting. The store had a super weird vibe. I am so happy I don't work there anymore.

I love shopping the stores as a customer, in store but fix shipping.

Paid on-time for 12 consecutive months, made 2 elective payments that were returned from my bank and TJX closed my account.

They sent me a bogus tracking number on a very expensive piece of gold jewelry and when I called to inquire about my purchase and an updated tracking number they sent me the same tracking number... on two other items I purchased I got a valid tracking number and it shows label created 5 days after I submitted the order and yet it has not left the facility I honestly don't think any of my things are going to come. And like a lot of other people I'm uninterested in my items now.

Super slow, spotty delivery service. TJMaxx and their online stores uses Fed-ex SmartPost to deliver packages. Packages are shipped using Fed-ex, then the package is transferred to the US Post Office for delivery. Why this two-step method is used, I don't know. It increases the chance of lost packages and sometimes packages taking over a month to arrive. I've received packages from Marshalls/TJ Maxx within 2 weeks of my order but some have taken over a month. When I asked my post office, he said it is because of their Smart Post process--it depends when Fedex hands over the packages to the USPS. He told me that sometimes it can take a month or more to receive Smart Post packages--they arrive in crates.
I ordered items on 5/10/22 at Marshalls.com. I received part of the order in about 2 weeks. However, three items had not been delivered. It wasn't until today 6/24/22 that I finally got them, well over a month later.

Marshalls was kind enough to refund me when I spoke to them about the missing items on 6/23/22. Since there was no information on the missing package at the Fedex or USPS websites, I thought it was lost.

Their Customer Service phone line was closed by the time I got the package. (There's a 6 hour time difference from where I live with their EDT Customer Service), I emailed them to please reverse the refund and recharge me for the items, because I did receive them.

I'm still waiting for items I had ordered from TJ Maxx.com. Again, it's the same situation where packages start off under the Fedex, then get transferred to USPS. I had ordered several items at TJMaxx.com on 5/18/22. The items were to come in two packages. I never received any of them as of 6/24/22. When I looked up the tracking info at Fed-ex, I got the same "Pending" message from Fed-ex and "USPS Currently Awaiting Package" at USPS.com.

TJMaxx was kind enough to refund me when I told them I hadn't received any of the packages. So I do appreciate that, but I would have rather had the items I had ordered. If somehow they finally arrive, I'll definitely notify them and request that they reverse the refund.

I just wish TJ Maxx companies would use a different shipping method. I wouldn't mind paying a bit more for shipping if it would guarantee that I'd get my items sooner. I would think it would be easier to use one delivery service instead of two. I hope someday they can change their delivery method so customers can get their items faster. Right now it's a crap shoot--you might get your items in 2 weeks or it might be over a month.

I don't normally order on line, but circumstances prevented me from getting out to the store. Ordered 11 items and expected a week to ten day wait. Surprised by three day delivery and no shipping charge. All items exactly as advertised. Good quality, excellent value. Couldn't be happier.